• At this point, I really feel I am getting misled and mistreated. Irrespective of a number of phone calls and escalations, I continue to do not have clarity on my discount rates or a fair resolution to my worries.
Expert was ready to stroll me by my situation and helped pinpoint in which the issue was happening and suggested me of an alternative so I could get my task accomplished. I so appreciated his assistance and persistence in strolling me by way of different eventualities. He adopted up with details on my up coming methods.
It is now been two months and my issue With all the billing has not been settled , I are customer Telus for more than 20 years and this customer service is horrendous! I asked to speak to supervisor numerous again and again last. She reported she would they also wished me to go to the retailer where I fall the cell phone off and acquired the cellular phone Once i instructed her I did all of it on line she didn’t trust me? The telephone I received the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go down to The shop to receive why was my box open up? Why wasn’t my box sealed? Cellphone drop batteries is rather extremely sluggish like my aged cellphone was way a lot better than this point. I believe they gave me a outdated cell phone is the way in which they deal with customers with long because they reward loyalty ?!!!
I'm attempting to renew my Online service once the 2 yr deal expired. We also have essential cable which I under no circumstances use and need to get rid of. It is unachievable To accomplish this on the net, and the phone number for support is incredibly well hidden. I finally acquired it from a reseller. I known as the number, and listened to AI try to obtain me to do it on the net, but you can't halt utilizing a service online.
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• In my conversation with Juan from the loyalty group, I was falsely accused of Telus customer service currently being discriminatory After i referenced A different department, which was remarkably offensive and uncalled for. Juan later on apologized, declaring that the working experience was utterly unacceptable.
Payment impacting modifications would require a cell phone call but prior to doing that, have you tried the payment arrangement possibilities on the web?
Absolutely not the expertise we want our customers to possess. Be at liberty to deliver us A non-public information and we will discuss our selections to receive this resolved for you.
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If an automated assistant asks for The key reason why of your respective call, point out "I want to make payment preparations for my mobility bill".
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I would like a connect with from someone who has some conclusion producing power on how I'm able to close my accounts and be carried out with Telus.
Be aware: if The subject isn't really however covered by TELUS Skilled Messaging, you'll be presented by using a callback option.
Looks like all we will do now could be air our grievances on the general public forum while in the hopes of somebody in a position of authority can actually do a thing about it.
I had been lastly provided scenario amount 21911243 and explained to that a manager would get in touch with me again in two hours, which didn't happen. Rather, I used to be knowledgeable that I necessary to hold out 24 several hours.